Refund & Return Policy

At FlexiFam Store, we want you to be completely satisfied with your purchase. If for any reason you are not, we offer returns and refunds according to the terms outlined below. Please read this policy carefully to understand your rights and responsibilities when returning products.

1. Eligibility for Returns

You may return items purchased from FlexiFam Store under the following conditions:

  • Items must be returned within 7 days of the delivery date.
  • Products must be in new, unused condition, with original packaging, tags, and accessories included.
  • Proof of purchase (e.g., order confirmation or receipt) is required for all returns.
  • Photos of Product when It was delivered.

Non-Returnable Items:

  • Final Sale Items: Certain items, such as clearance or final sale products, are not eligible for returns.
  • Personalized or Custom Items: Custom-made or personalized products cannot be returned unless defective.
  • Hygiene-sensitive Products: Due to health and safety reasons, items such as [Insert examples, e.g., personal care items, undergarments, etc.] cannot be returned if opened or used.

2. How to Initiate a Return

To initiate a return, please follow these steps:

  1. Contact Us: Reach out to our customer service team at flexifamstore303@gmail.com or 0405201919 to request a return authorization.
  2. Return Instructions: Once your return is approved, you will receive instructions on how and where to send your item(s).
  3. Pack and Ship: Securely package the item(s) in their original packaging and ship them back to the address provided. Please note that return shipping costs are your responsibility unless the item is defective or we made an error.

Return Shipping Costs:

  • Customers are responsible for return shipping costs unless the product is defective or incorrect.
  • We recommend using a trackable shipping service, as we are not responsible for lost or undelivered returns.

3. Return Processing Time

Once we receive your returned item(s), please allow 3-5 days for processing. We will inspect the item(s) to ensure they meet the return conditions. After approval, you will receive an email confirming the return and refund process.

4. Refund Policy

Refunds will be issued to the original payment method within 3-5 days after your return is processed. The timing of your refund may vary depending on your payment provider.

Refund Types:

  • Full Refund: If the item(s) meet the return eligibility requirements and are returned in their original condition, you will receive a full refund of the purchase price.
  • Partial Refund: If the item(s) show signs of use, wear, or damage, a partial refund may be issued at our discretion.
  • Shipping Fees: Original shipping fees are non-refundable unless the return is due to a defect or an error on our part.

5. Exchanges

We offer exchanges for items that are defective or incorrect. If you would like to exchange an item for a different size, color, or product, please contact us at [Your Email Address] or [Your Phone Number] for further assistance. Exchanges are subject to stock availability.

6. Defective or Damaged Items

If you receive an item that is damaged, defective, or incorrect, please contact us immediately at [Your Email Address] or [Your Phone Number]. Provide details of the issue along with photos, and we will arrange for a replacement or refund at no additional cost to you.

7. Late or Missing Refunds

If you haven’t received your refund within the expected timeframe:

  1. Check with your bank or credit card company, as it may take some time for the refund to post.
  2. If you still have not received your refund after [Insert Timeframe], please contact us at [Your Email Address] or [Your Phone Number], and we will investigate the issue.

8. Contact Us

If you have any questions or concerns regarding returns or refunds, please feel free to contact our customer service team:

FlexiFam Store
Email: flexifamstore303@gmail.com
Phone: 0405201919
Address: U1010, 222 Margaret street, Brisbane CBD 4000, QLD

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