Shipping Policy

At FlexiFam Store, we aim to provide you with a seamless and reliable shipping experience. This Shipping Policy outlines important information regarding order processing, shipping times, delivery options, and costs. By placing an order, you agree to the terms outlined below.

1. Order Processing

  • Order Confirmation: Once your order is placed, you will receive a confirmation email with your order details.
  • Processing Time: Orders are typically processed and dispatched within 3 business days (excluding weekends and holidays). Processing times may vary during peak seasons or due to unforeseen delays.
  • Order Modifications: If you need to make changes to your order, please contact us within 3 days of placing it. After this period, we may not be able to modify your order.

2. Shipping Methods and Delivery Times

We offer various shipping options to meet your needs. Delivery times may vary based on your location and the shipping method chosen at checkout:

  • Standard Shipping: Estimated delivery within 3-5 business days.
  • Express Shipping: Estimated delivery within 2-3 business days for faster service.
  • International Shipping: Estimated delivery within 12-25 business days, depending on the destination country.

Please Note: Delivery times are estimates and do not include processing time. While we strive to meet these estimates, we are not responsible for delays due to customs processing, weather conditions, or unforeseen circumstances beyond our control.

3. Shipping Costs

Shipping costs are calculated based on the destination, weight, and dimensions of your order. The total shipping cost will be displayed at checkout before you complete your purchase. We may offer free shipping promotions, which will be clearly stated on our website.

We will Offer Free Shipping for Australia wide and US

4. Order Tracking

Once your order is shipped, you will receive a shipping confirmation email with a tracking number and instructions on how to track your package. You can also track your order directly on our website using the provided tracking number.

5. Shipping Destinations

We currently ship to US, UK, Canada, Australia. If you are unsure whether we ship to your location, please contact us for assistance.

6. Customs, Duties, and Taxes

For international orders, customs fees, import duties, and taxes may apply and are determined by your country’s regulations. These charges are the responsibility of the recipient and are not included in the total amount paid at checkout. We recommend checking with your local customs office for more information.

7. Lost, Stolen, or Damaged Packages

  • Lost Packages: If your order is marked as delivered but you did not receive it, please contact the carrier first. If the issue is not resolved, reach out to us within [Timeframe] to initiate a claim.
  • Stolen Packages: We are not responsible for stolen packages after delivery. To minimize the risk of theft, please provide a secure delivery address.
  • Damaged Packages: If your order arrives damaged, please contact us within 3 days with photos of the damaged package and item(s). We will work with you to resolve the issue as quickly as possible.

8. Incorrect Shipping Information

It is your responsibility to provide accurate shipping information during checkout. If your order is returned to us due to an incorrect or incomplete address, we will contact you to arrange redelivery. Additional shipping charges may apply.

9. Shipping Restrictions

Certain items may be subject to shipping restrictions based on location, product type, or carrier regulations. We will notify you if there are any restrictions affecting your order.

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